Refund policy

Refund Policy for The Expressive Lens Workshops

1. General Refund Policy

At The Expressive Lens, we strive to provide high-quality workshops and learning experiences. We understand that circumstances may arise that require participants to cancel or seek a refund. Please review our refund policy carefully before registering for any workshop.

2. Online Workshops

a. Cancellation by Participant:

Participants can request a full refund if the cancellation is made at least 5 days before the scheduled start date of the online workshop.
Cancellations made within 5 days of the workshop start date are not eligible for a refund.

b. No-shows:

Participants who do not attend the online workshop without prior notice will not be eligible for a refund or transfer of their registration to another workshop.
Participants who do not attend the online workshop but inform us at least 48 hours prior the workshop start date will be eligible to attend our next workshop that is priced at the same rate as the original workshop for which the participant registered. In the event the participant wishes to attend another workshop which is priced higher than the original workshop for which the participant registered, they can request for the same by paying the remaining amount after adjusting the amount already paid.

3. Physical Workshops

a. Cancellation by Participant

Participants are eligible for a refund of 50% of the fee of the workshop if the cancellation is made at least 10 days before the scheduled start date of the physical workshop.
Cancellations made by participants within 10 days of the workshop start date are not eligible for a refund.

b. No-shows

Participants who do not attend the physical workshop with or without prior notice will not be eligible for a refund.

4. Refund Process

a. Requesting a Refund

To request a refund, participants must contact us via email at theexpressivelens@gmail.com, providing their name, workshop registration details, reason for the refund, and the bank details in which refund should be processed.

b. Refund Approval

Refund requests will be reviewed within 7 business days, and approval or denial will be communicated to the participant via email.

c. Refund Method

Approved refunds will be processed using the bank details provided by you when you requested the refund. Please allow further 7-10 business days for the refund to reflect in your account.

5. Changes to Workshops

The Expressive Lens reserves the right to cancel or reschedule workshops due to unforeseen circumstances. In such cases, participants will be offered the option to transfer their registration to another workshop that costs equal to the cost of the original workshop for which the participant registered or receive a full refund.

For any inquiries or assistance related to refunds, please contact us at theexpressivelens@gmail.com.